Aer Lingus handles bugs and errors up to 50% faster with Usabilla
“Usabilla enables us to pinpoint the issue and provide useful information, metadata and visual context of what is happening. This reduces investigation and resolution time for these bugs by up to 50%.”
Catherine Wilson, Lead UX Strategy Designer, Aer Lingus
With the rollout of a new page, Irish airline Aer Lingus needed a Voice of Customer solution to track customer sentiment, catch bugs immediately and collect both quantitative and qualitative customer insights to improve their new site.