aer lingus case study usabilla success story

Aer Lingus, a Customer Success Story

Aer Lingus handles bugs and errors up to 50% faster with Usabilla

 

“Usabilla enables us to pinpoint the issue and provide useful information, metadata and visual context of what is happening. This reduces investigation and resolution time for these bugs by up to 50%.”

Catherine Wilson, Lead UX Strategy Designer, Aer Lingus

Aer Lingus received over 80,000 feedback items in 8 months with over 20,000 coming from the feedback button alone

With the rollout of a new page, Irish airline Aer Lingus needed a Voice of Customer solution to track customer sentiment, catch bugs immediately and collect both quantitative and qualitative customer insights to improve their new site.

Aer Lingus' results with Usabilla

  • Bug detection time reduced by up to 50%
  • Improvements to the booking and check-in flow
  • Prove the impact of website changes with qualitative data; supplementing their award-winning Market Research and Voice of Guest programs

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