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Bandwidth, a Customer Success Story

Bandwidth Improves Customer Acquisition, Support Channels and Roadmap Prioritization with Proven SaaS Feedback Strategy


How Josh Gibbs uses Usabilla to change the way Bandwidth builds products

Bandwidth is a Communications Platform as a Service (CPaaS) empowering brands like Google and Skype to stay connected.

Bandwidth's results with Usabilla:

  • Found a bug in email automation which led cold prospects to convert to paying customers 
  • Continuously pin-point exact points of friction in the experience 
  • Transformed roadmap prioritization from guesswork to a data-driven strategy


“Not a day goes by that I haven’t logged into Usabilla or had a conversation in Slack about customer feedback collected in Usabilla. It’s changed my job and the way our company builds products. It’s amazing.” – Josh Gibbs, Platform Product Manager, Bandwidth

Josh Gibbs

Platform Product Manager