beachbody

Beachbody On Demand, a Customer Success Story

How Beachbody On Demand’s App Rating Improved by over 2 Points with Usabilla

 

“Usabilla helps us save costs by expediting the process of identifying problems and sending them to the right people to resolve.” 

- Mike Farrell, Digital Product Operations, Beachbody On Demand

Helping Beachbody listen to their customers and excel in digital transformation

Beachbody has evolved from a fitness DVD and supplement company to a global fitness powerhouse fueled by an avid following. Their transition to the digital space presented an opportunity for Beachbody On Demand (Beachbody’s digital platform) to directly engage with their loyal customer base. 

By choosing Usabilla as their Voice of Customer solution for the last four years, Beachbody On Demand captures key insights from their users, improves internal processes, and increases their bottom line.

Beachbody’s Success:

  • Improving bug resolution time
  • Running targeted campaigns to dig deeper into website and app issues
  • Increasing the Beachbody On Demand App rating from 2.8 to 4.9

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