Usabilla’s customer experience solution empowers Build.com, the world’s largest online-only home improvement company, to stay customer-centric with real-time feedback. The maturity of their Voice of Customer program comes from a consistent dedication to creating seamless customer experiences. In building a company infrastructure where Usabilla feedback is spread and managed throughout the organization, they are able to quickly and efficiently fix issues, make changes, and track customer satisfaction.
Download and learn:
The strategy Build.com used to overcome negative feedback
About testing and improving website changes with powerful insights
How you can tackle issues in your user journey like Build.com
"It’s easy to launch questions and learn about a demographic. It’s really helped us inform a lot of our direction and decisions"
Chrystal Jaeger, UX/UI Researcher & Designer