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How Build.com Refines User Flow and Improves Customer Satisfaction

Build.com’s proven strategy to continuously optimize their website

Usabilla’s customer experience solution empowers Build.com, the world’s largest online-only home improvement company, to stay customer-centric with real-time feedback. The maturity of their Voice of Customer program comes from a consistent dedication to creating seamless customer experiences. In building a company infrastructure where Usabilla feedback is spread and managed throughout the organization, they are able to quickly and efficiently fix issues, make changes, and track customer satisfaction.

Download and learn:

  • The strategy Build.com used to overcome negative feedback

  • About testing and improving website changes with powerful insights

  • How you can tackle issues in your user journey like Build.com

"It’s easy to launch questions and learn about a demographic. It’s really helped us inform a lot of our direction and decisions"

Chrystal Jaeger, UX/UI Researcher & Designer