How Coolblue optimises its digital channels with the help of Usabilla to continuously improve the customer experience
- by Shariar Khalili, Senior Landing Page Specialist at Coolblue
Coolblue is a Dutch e-commerce company that was founded in 1999. The company operates over 300 individual webshops and 9 physical shops under the Coolblue brand. Being one of the largest e-commerce companies in the Netherlands and Belguim, an excellent customer experience is crucial for the long term success of Coolblue.