CSU Case Study

Charles Sturt University        Customer Success Story

How CSU used Voice of Customer to put their users at the heart of their digital development.

From attracting new students to better engaging with existing students and faculty, user feedback is a vital component of CSU’s web strategy.

In order to remain competitive in a rapidly evolving digital world, CSU needed to find a better way of collecting user feedback and making it an integral part of the development cycle.

Implementing Usabilla’s Voice of Customer solution, helped CSU put their users at the heart of their digital strategy and development process.

CSU's results with Usabilla for Website

  • Established a direct line of feedback from a variety of stakeholder communities
  • Replaced costly and time consuming feedback collection with real-time user feedback
  • Placed user feedback directly into the hands of the development team