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Next Level CX: The Brands That Are Getting It Right

  • The 6 elements of an exceptional customer experience
  • The retail brands that are getting it right (plus the ones who aren’t)
  • How to adopt a customer-centric strategy and stay ahead of the competition

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According to Walker, customer experience will overtake price and product as the key brand differentiator by the year 2020.


To stay ahead, online retailers need to look beyond mere functionality and build a customer experience that delights with every interaction.