Energy Super, a Customer Success Story

How the leading super fund is prioritizing their digital roadmap based on their members needs. 

- by Marcus McNally, Digital Manager, Energy Super

Energy Super is Turning Assumptions into Certainty with User Feedback 

By providing a real-time pulse on member sentiment, Usabilla has enabled Energy Super to move beyond sporadic member initiated phone and email feedback.

The ability to collect insights from a broader range of members and put them directly in the hands of the business enables Energy Super to target key journeys for value optimization.

Energy Super's Results with Usabilla 

  • Improved member experience
  • Rapidly identify and rectify pain points
  • Prioritize digital roadmap based on member needs
  • Embed Voice of Member as a key business process