Usabilla Exchange

The Future of Customer Experience

Thursday, September 27, 2018 | 14:00 - 19:00

B. Amsterdam, 1066VH Amsterdam
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Why register?

Meet and connect with industry experts

Exchange best practices with industry peers and customer experience experts and uncover new growth opportunities for your organization.

Sneak peak into the Usabilla Product Roadmap

Be one of the first to hear about our future plans: our vision, product strategy, upcoming enhancements and new features.

Brush up on your market trends knowledge

Listen to insightful presentations on digital transformation, customer experience management and Voice of Customer insights.


Thomas van den Berg

UX & CRO Specialist

Centraal Beheer

Willemijn Sluys

Online Content Manager


Rick Weij

CRO Specialist


Finbar Hage

Head of Data and Analytics


Catherine Wilson

Lead UX Strategy Design

Aer Lingus

Stefanie Kreek

Product Marketing Manager


Marc van Agteren



The Future of Customer Experience - Registration is now full

Thank you for your interest in the Global Usabilla Exchange 2018 in Amsterdam! Unfortunately, we are at capacity and can no longer guarantee admittance to the event. 
Please fill in the form and you will be added to a reserve list, should attendees drop out, you will be the first to receive an invitation. 


Same concept, new setup!

This year, the event will be focused around the future of Customer Experience. From breakout sessions covering interesting customer stories to keynote presentations on industry insights, there's plenty of learning to go around.


Time Activity
14:00 - 14:30 Doors Open & Registration
14:30 - 14:45 Welcome to the Global Usabilla Exchange 2018
14:45 - 15:10 Guest Experience and User Research by Aer Lingus
15:10 - 15:30 The Usabilla Product Roadmap
15:30 - 16:00 Coffee Break
16:00 - 16.30 Breakout session 1
  Continuous Optimization of Customer Experience by Tele2
  The Gap in Digital Customer Experience by Decibel
  Workshop: CX in 2025! Create Your Own Future
16:30 - 16:40 Change room
16:40 - 17:10 Breakout Session 2
  How to Become the Most Customer Friendly Insurance Company by Centraal Beheer
  The Future for Data Orchestration by Tealium
  Workshop: CX in 2025! Create Your Own Future
17:10 - 17:40 Closing Keynote by Rabobank
17:40 - 18:00 Awards Ceremony by Usabilla & Accenture
18:00 - 19:30 Drinks & Networking



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The Awards

Every year, with the Global Exchange, we are organizing an Award Session to recognize and celebrate some of the most customer-centric organizations out there. Do you have what it takes to win? 



Our Sponsors

AB Tasty is an all-inclusive platform for conversion rate optimization, personalization, customer activation, and testing. 

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Decibel provides real-time intelligence that enables businesses to measure and improve online customer experiences -- at scale.

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Chattermill uses cutting-edge artificial intelligence to analyse customer feedback across customer touchpoints for organisations to harness customer insights at scale.

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Tealium is the leader in real-time customer data orchestration solutions and enterprise tag management.

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The Venue

B. Amsterdam, 1066VH Amsterdam

Thursday, September 27, 2018 | 14:00 - 19:00