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Forrester Webinar: CX Predictions for 2019

Faith Adams, analyst serving customer experience professionals at Forrester, shares Customer Experience predictions that will impact 2019. Getting Faith's perspective on how companies can align their Voice of Customer programs, coupled with the interactive Q&A session with questions from the audience makes this on demand webinar unique.

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Discover what will shape 2019 and align your VoC program to increase your impact

Building Voice of Customer (VoC) programs has become a priority for brands.
It helps them deepen customer relationships, improve experiences, and build new products and services that can outlast change. 

This webinar will provide you with an understanding of the intrinsic value that can be gained from tuning in with your customers through feedback analysis:

  • Explore the CX predictions for 2019 by Forrester Research
  • Understand how a VoC program can prove ROI 
  • Follow the interactive Q&A session with Faith Adams

Register now to watch the recording on demand.
Faith Adams

Analyst, Forrester 

Kathleen Hickey

Facilitator, Usabilla 

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