Faith Adams, analyst serving customer experience professionals at Forrester, shares Customer Experience predictions that will impact 2019. Getting Faith's perspective on how companies can align their Voice of Customer programs, coupled with the interactive Q&A session with questions from the audience makes this on demand webinar unique.
Building Voice of Customer (VoC) programs has become a priority for brands.
It helps them deepen customer relationships, improve experiences, and build new products and services that can outlast change.
This webinar will provide you with an understanding of the intrinsic value that can be gained from tuning in with your customers through feedback analysis: