Join Forrester's Harley Manning, VP & Research Director serving customer experience professionals, as he shares customer experience predictions that will impact 2020.
Wednesday, November 20, 2019
15:30 CET | 14:30 GMT | 09:30 EST
Companies need to know what their customers are thinking, and connect those perceptions to buyer behaviors like purchase, repurchase, and willingness to recommend. Without these insights, firms risk major missteps that will hurt business.
In light of the recently revealed CX Predictions for 2020 by Forrester, we’ll discuss the opportunities that 2020 holds for CX professionals who can connect customer insights to revenue and profits, and the pitfalls awaiting for those who can’t.
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VP & Research Director, Forrester