Event will start in…

12

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3

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07

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36

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Whether it’s reviews, comments or compliments, feedback is everywhere. It’s changed the rules of engagement between businesses and customers, and there are ways to profit from it.

Learn how by Finding your way through the Feedback Economy: this year’s very special edition of the Usabilla Global Exchange. The event will take place in Amsterdam’s former stock exchange building, the prime setting to welcome you in this new age economy.

Reserve your seat today.

USABILLA GLOBAL EXCHANGE HIGHLIGHTS

A unique opportunity to meet all the customer feedback experts in one place

Meet industry peers and exchange knowledge

Ever wondered how the same role at a different company does it all? Meet them face-to-face and learn from each other.

Discover how the Feedback Economy brings value to your organization

See what it takes to adopt a customer-centric mindset and achieve lasting revenue in an age where customers are more connected than ever before.

 

 

Topics focused on improving your strategy

Gain key digital customer experience skills that will help you shape your 2020 initiative and become an industry leader.

 

Interactive speakers

Learn from high-impact studies and presentations led by fellow senior leaders, guaranteed to spark innovation. 

 

THE DIGITAL EXPERIENCE LEADERS OF 2019

Our Speakers

Marc van Agteren

CEO and co-founder, Usabilla
Marc van Agteren is the Chief Executive Officer (CEO) and co-founder of Usabilla, where he oversees the overall company strategy. Driven by his passion for technology and product, he is always on the lookout for the next big thing to help customers.

Ercan Çelik

VP of Product, Usabilla
A seasoned Product Management and Customer Experience professional, Ercan Çelik joined Usabilla in early 2019. He leads both the product owners and product designers teams. With expertise from his work at companies like T-Mobile, TomTom, AkzoNobel and KPN, Ercan Celik defines the product roadmap with a strong vision: building customer-centric products by engaging with customers.

Zander Lurie

CEO, Surveymonkey
Zander is CEO of SurveyMonkey and serves on its board of directors, which he has been a part of since 2009. Previously, Zander was Senior Vice President of Entertainment at GoPro; he has served on the company’s board of directors since 2016. Prior to GoPro, Zander was SVP of Strategic Development at CBS Corporation, via its acquisition of CNET Networks, where he served as Chief Financial Officer and Head of Corporate Development. Zander began his career in the technology investment banking group at JPMorgan, leading equity transactions and mergers and acquisitions in the Internet sector. He holds a JD and an MBA from Emory University, and a BA in Political Science from the University of Washington. Zander co-founded the California-based nonprofit organization CoachArt, which serves chronically ill children and their siblings.

Josh Gibbs

Platform Product Manager, Bandwidth
Experience Designer transitioned to a UXer, Josh ultimately became Platform Project Manager at Bandwidth after 3 years. He's tasked with integrating 3 main products and improving the in-product experience.

Ivelina Tzoneva

Nordic e-Commerce Project Manager, Nestlé Nespresso
An experienced e-commerce project manager with an impressive background in services, customer support, and team lead, Ivelina Tzoneva joined Nespresso in 2006 when the company was emerging in the Nordics. She provides expertise and manages multiple medium and large-sized e-commerce projects, working cross-functionally. 

Gal Agmon

Senior Product Designer, Usabilla
A full-stack product designer, starting with UX research and strategy to interaction design and UI designs. Her true passion is diving into the mind of the user, understanding their wishes and needs. Gal enjoys a challenge and to come up with cutting-edge alternative solutions to real user problems.

Fiona Elmore

Product Owner, Usabilla
Experienced Digital Marketing Leader and Product Manager, creating the best integrated customer and user experiences that drive excellent business outcomes for digital programs. Passionate about agile ways of working, delivering product innovation on robust tech platforms, coaching stakeholders through digital transformation and growing capability across the organisation. Experience across APAC, NORAM and Europe, with excellent influencing skills to manage the complexities of multi-region markets.

Bas Brilman

UX Lead, Videoland
With a background in industrial design, Bas is all about creative experiences. Currently working as a UX Lead at Videoland, an online Video on Demand service. Improving the ideation process, Bas is coaching UX and CX specialists and creates new user experience solutions. After being a user specialist at RTL Nieuws, Bas is currently advocating for users at Videoland. His focus is on performing and embedding research to improve the UX of RTL’s VOD services. By translating user needs to user friendly flows, he supports product teams to remain user centered.

Danny Pruis

Functional Application Manager, Air France – KLM at Quality of Service (QoS)
Danny Pruis has been working in the airline business for 16 years. He is an expert in monitoring, process improvement, tooling, incident management and communication. The main focus of QoS is to deliver and maintain quality to our customers, in a seamless and personalized experience on AirFrance.com and KLM.com.

Schedule

Doors Open & Registration

13:30

14:00

Welcome to the Usabilla Global Exchange 2019

Marc van Agteren, CEO, Usabilla

Amplifying Your Business in the Coming Years: Usabilla Product Vision

Ercan Çelik, VP of Product, Usabilla

14:10

14:25

Opening Keynote: The Feedback Economy Explained and Our Commitment to the Future

Zander Lurie, CEO, SurveyMonkey

Breakout Sessions

Product, Customer and Partner sessions by Chattermill, Decibel, Nespresso, Videoland and Usabilla experts

15:10

16:35

Closing Keynote

Josh Gibbs, Platform Product Manager, Bandwidth

Award Ceremony: Winners of the Most Customer-Centric Organization Award + the Best End-to-End Use Case Award

Jacky ten Cate, Head of Customer Success, Usabilla and Nick Mueller, Chief Design Officer, MOBGEN°, Accenture Interactive

17:00

17:30

Drinks & Closing the Usabilla Global Exchange 2019

2018 EDITION

Take a look at what’s in store

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Exciting, right?

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Usabilla Global Exchange 2019

We hope to see you there!

Event location

Beurs van Berlage
Damrak 243
1012 ZJ Amsterdam
The Netherlands