Holland & Barrett, a Customer Success Story

How the UK’s leading health & wellness retailer designs site
experience with users in mind

- by Michelle Hodgson, Digital Optimization Manager at Holland & Barrett

Enabling Holland & Barrett to reach its full potential

Holland & Barrett (H&B) supplies their customers with all their health care needs. Whether it’s winter wellness, vegan products, or supplements, H&B provides health experiences with the help of a large array of options and customizable packages. 
Active all across Europe, Holland & Barrett continuously optimizes their digital channels with their customers in mind.

Holland and Barrett's Results with Usabilla 

  • Improve customer experience
  • Identify and solve customer frustrations
  • Generating Repeat Customers
  • Communicating Customer Needs to Stakeholders

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