Most customer-centric organization

The Global Usabilla Exchange Awards

Put your customers at the heart of your digital strategy

Companies that are customer-centric, focus on what their users want to accomplish and develop a deep understanding of their needs and preferences. They design products and experiences that fulfil customers’ needs and are enjoyable. That said, only 23% of companies implement a successful customer experience improvement strategy. A truly surprising development, as customer-centric companies increase their sales up to 8% above the market level (Bain & Co). Do you have a customer-centric strategy?

Apply by filling the form on the right

Describe how your organization is putting the customer at the heart of the organization, at any point in time, incorporating different solutions and stakeholders. 

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