NU.nl Case Study

NU.nl, a Customer Success Story

How NU.nl uses the feedback of millions of users to optimize its digital products

Enabling NU.nl to maintain customer-centricity by listening to their customers

NU.nl, an online news provider, came to Usabilla looking to collect user feedback and optimize their products. With these insights, they could better understand their users' wants and needs and make this an integral part of their digital channels.

NU.nl's results with Usabilla

  • Ease of product optimization with a constant stream of user feedback
  • Integrating feedback to drive their roadmap, from finding and fixing bugs to validating their A/B-tests
  • Discovering which UX improvements and features customers really want

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