Transilien, a Customer Success Story

How Transilien optimizes its digital channels with Usabilla

Helping Transilien to become a truly customer centric organization 

Transilien, the suburban railway service of the SNCF-owned railway network, has dedicated its strategic objectives to becoming truly customer-centric. How? By implementing Usabilla’s Voice of Customer (VoC) Solution. This has allowed Transilien to understand patterns in data and more importantly, understand the “why” behind those patterns.

Transilien's Results through the Usabilla solution

  • Optimized website functionalities
  • Solved bugs instantly
  • Validate changes made to its website

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