Trivago case study header image

trivago, a Customer Success Story

How trivago gathers real-time feedback for authentic insights with Usabilla

Enabling trivago to provide a seamless customer experience

In an effort to quantify its value to customers, the user research team at trivago, a global hotel metasearch company, started working with Usabilla. As a result, trivago can now gather credible, in-the-moment feedback from users to see what's happening throughout the customer journey and make improvements.

trivago's results with Usabilla

  • Prioritize projects based on data showing which ones will have a greater impact
  • Identify features and new design solutions that users want and need
  • Validate whether projects are successful and truly benefiting customers
  • Build a customer-centric culture rooted in feedback

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