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Join us for an exclusive event, designed to bring together a dynamic community of senior leaders to look into the digital customer experience holistically. We’ll be exploring data & insights, digital innovation, design thinking, and people strategy through the lens of the customer experience.



Josh Gibbs

Platform Product Manager, Bandwidth
Experience Designer transitioned to a UXer, Josh ultimately became Platform Project Manager at Bandwidth after 3 years. He's tasked with integrating 3 main products and improving the in-product experience.

Stefanie Kreek

Product Marketing Manager, Usabilla
With over 3 years at Usabilla and additional tenure working with our product in the Digital Media industry, Stefanie is the go-to for all things Voice of Customer. She's passionate about helping to develop customer-centric digital strategies by turning VoC insights into action.

Jennifer Tattenbaum

Senior Director of Interactive, The Shubert Organization
Jennifer heads up the product management, analytics, and digital marketing at Shubert Ticketing, and has led the strategic and technological development B2B and B2C platforms, from CRM to CMS to 10 websites, including

Marc van Agteren

CEO, Usabilla
Marc van Agteren is the Chief Executive Officer (CEO) and co-founder of Usabilla. He leads Usabilla in its mission to make the digital space a better place. Driven by his passion for technology and product, he is always on the lookout for the next big thing to help customers.

Lucas Stewart

Senior Product Marketing Manager, AB Tasty
Lucas Stewart is a Senior Product Marketing Manager at AB Tasty. He’s spent many years in the analytics world working for companies like Tableau and Datorama. Lucas advocates for the oft-neglected media type –owned– through organic efforts like SEO, A/B testing and personalization

Priya Sajja

Vice President- Product Management, Albridge
Passionate Product Manager & Client Advocate with 12 years’ experience in Product Analysis and Professional services experience delivering enterprise-class SAAS applications. Currently working as Product Specialist at Albridge, affiliate of Pershing with Major Focus on Integration Platform and Partner Network


Registration, Breakfast, and Opening Remarks

Marc Van Agteren, CEO, Usabilla

09:00 AM

10:00 AM

Digital Transformations: People, Process, & Technologies

Stefanie Kreek, Usabilla

Presentations: Turn VoC Insights Into Business Results -and- Customer-Focused Innovation

11:15 AM

12:30 PM

Lunch, Coffee, & Networking

Design Thinking: Empathy, Innovation, & Customer-Driven

Josh Gibbs, Bandwidth

1:45 PM

2:30 PM

Presentations: Customer Experience vs. Customer-Centric -and- Breaking Down Company Silos

Rooftop Views and Drinks

4:00 PM

What To Expect

Insights driven by digital customer experience

Networking designed for collaboration

Invitation-only attendance means you’ll connect with senior industry leaders just as invested in DCX as you.

Topics focused on improving your strategy

Gain key digital customer experience skills that help you shape your 2020 initiative and become an industry leader.

See the future of Voice of Customer technology

Get a first look at new & innovative features coming to the Usabilla platform.

P2P Speakers

Learn from high-impact case studies and presentations done by fellow senior leaders, guaranteed to spark innovation.



The Maxwell
541 Lexington Ave
New York, NY 10022


9:00 AM to 6:00 PM

Contact Info