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Forever New Clothing, a Customer Success Story

How Forever New Clothing are using voice of customer to deliver on their vision of customer-centric innovation

Ensuring customers are heard in the right place, at the right time, with the right detail and context to make it actionable

Global womens fashion retailer, Forever New Clothing approached Usabilla to help them capture real-time customer feedback in order to better understand their users needs and wants and use those insights to inform their digital roadmap. 

Forever New's results with Usabilla

  • Integrating feedback to drive their digital roadmap and fueling innovation
  • Significantly decreasing cart abandonment by rapidly identifying pain points along the buyer journey
  • Prioritizing technology investments based on what customers really want