transavia

Transavia, a Customer Success Story

Flying High: Transavia builds a Better Booking Flow with Usabilla

 

"I would recommend Usabilla to everyone who wants a clear overview of customer feedback on every digital touchpoint." – Vanja Mlaco, Direct Sales

Transavia’s Success with Usabilla

Transavia re-launched their website and one of their biggest priorities was to make sure the transition was as smooth as possible for their customers. On top of this, Transavia wanted to incorporate feedback into the whole organization and measure employee “mood” and satisfaction daily. 

Transavia’s Results with Usabilla:

  • Improved Passenger Experience Index
  • Boosted Employee Experience Index
  • Streamlined booking flow
  • Prioritized features based on qualitative feedback