WE Fashion, a Customer Success Story

Creating an amazing customer experience with Usabilla for Websites


“We get very diverse feedback - from compliments and suggestions  to complaints and checkout issues.” ~ Matthijs Bionda, Online Marketer at WE Fashion 

How WE Fashion Engages with Customers Online

WE Fashion is an international fashion retailer founded in Amsterdam in 1962. The key values that bring the company to life are purity and simplicity in design, inspiration, and surprise. Usabilla brings these values to its digital platform. 
Read the case study and learn how WE Fashion quickly acted on negative feedback and optimized their website to match their customer’s expectations. 

WE Fashion’s results with Usabilla

  • Slide-out surveys for newsletter signups
  • Analyzing & prioritizing feedback
  • Online Marketer, Matthijs Bionda, fulfills his goal to continuously optimize the company website, ensuring it remains ahead of customers’ expectations