The telecommunications industry has come a long way over the past few years. Thanks to significant advances in network technology, telecom today is less about voice and instead centered around text, images and data.
So, how are telecom companies dealing with a connected generation that doesn’t favor picking up the phone? We took a look at the top problem areas, average satisfaction scores, and how users can be affected by things like device type and browser.
- Read our analysis of over 85,000 feedback items from top Dutch telecom companies
- Find out how users are interacting with telecom websites in 2016 compared with 2015
- Discover the common problem areas and what you can do to improve them
