telecommunication-tower-PMA5PZF.jpg

FREE REPORT

User Feedback Trends:Telecom 2015/2016

*By submitting this form, you confirm that you have read and agree to Usabilla's Terms and conditions and Privacy Statement.

User Feedback Trends:Telecom 2015/2016

 

Read our analysis of over 85,000 feedback items from top Dutch telecom companies

 

 

 

 

Reading time: 20 minutes

We may be living in a connected generation, but that doesn’t mean users like being on hold.

The telecommunications industry has come a long way over the past few years. Thanks to significant advances in network technology, telecom today is less about voice and instead centered around text, images and data.

 

So, how are telecom companies dealing with a connected generation that doesn’t favor picking up the phone? We took a look at the top problem areas, average satisfaction scores, and how users can be affected by things like device type and browser.

  • Read our analysis of over 85,000 feedback items from top Dutch telecom companies
  • Find out how users are interacting with telecom websites in 2016 compared with 2015
  • Discover the common problem areas and what you can do to improve them