Read our analysis of over 85,000 feedback items from top Dutch telecom companies
Reading time: 20 minutes
The telecommunications industry has come a long way over the past few years. Thanks to significant advances in network technology, telecom today is less about voice and instead centered around text, images and data.
So, how are telecom companies dealing with a connected generation that doesn’t favor picking up the phone? We took a look at the top problem areas, average satisfaction scores, and how users can be affected by things like device type and browser.