vision direct

VisionDirect Customer Success Story

Usabilla helped VisionDirect detect bugs avoiding negative impact on its revenue


“Why Usabilla? Because of its duality of options, as opposed to the other feedback providers which are extremely basic in their functionalities.”
Gunars Vucens, UX Design Manager

An Eye-Opening Look at Improving NPS to Increase Your Bottom Line

VisionDirect experienced difficulties collecting detailed feedback from its customers. The main objective was to continuously be able to optimize the customer experience, detect bugs to save time and money and improve customer engagement overall.

VisionDirect’s Success:

  • Understand and improve NPS
  • Improve the user journey for a new product line
  • Detect and solve bugs related to payment