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Vodafone, A Customer Success Story

Usabilla helped Vodafone to significantly improve NPS in less than a year

 

"Usabilla enables us to continuously monitor and improve the customer experience on our website; we are able to identify issues and prioritize improvements in a quick and easy way."

Pieter Honig Digital Business Analyst, Vodafone

How Vodafone gauges customer sentiment and continuously optimizes

Vodafone needed an agile Voice of Customer solution to execute their main objective: provide an exceptional user experience to their customers. Through continuous optimization, the company is constantly rolling out changes to improve its online presence.

Get access to how exactly Vodafone:

  • Significantly improved their NPS
  • Decreased customer support call volume
  • Validated internal assumptions

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